Introduction
These Terms & Conditions govern the use of the Firetap Games store website and the purchase of products from Firetap Games.
Firetap Games is operated by Hell Tap Entertainment LTD t/a FIRETAP GAMES®.
By accessing the website, placing an order, creating an account, or purchasing products, you agree to these Terms & Conditions.
If you do not agree to these Terms, you should not use the website or purchase products from Firetap Games.
Website Use
You agree not to use the website:
- for unlawful purposes
- to interfere with website operation or security
- to attempt unauthorised access to systems or accounts
- to submit fraudulent orders or false information
- to misuse support systems, promotional systems, or store functionality
Firetap Games reserves the right to restrict or terminate access to the website or services where abuse, suspicious activity, fraud, or misuse is reasonably suspected.
Orders
Placing an order constitutes an offer to purchase products subject to these Terms & Conditions.
All orders are subject to acceptance and availability.
Firetap Games reserves the right to:
- refuse orders
- limit quantities
- cancel orders
- refuse service
- request additional verification information
where necessary for fraud prevention, payment verification, operational limitations, fulfilment restrictions, pricing errors, or other legitimate business reasons.
Receipt of an order confirmation email does not constitute final acceptance of the order.
A binding contract is formed only when the order has been dispatched and Firetap Games has issued a dispatch confirmation.
Pricing & Payments
Product prices displayed on the website are subject to change without notice.
Customers are responsible for providing accurate billing, shipping, contact, and payment information. Firetap Games is not responsible for issues, delays, failed deliveries, or additional costs resulting from incorrect or incomplete customer-provided information.
Payments are processed through third-party payment providers and gateways. Firetap Games does not store full payment card details on its servers.
If pricing errors, technical errors, stock issues, fulfilment limitations, or incorrect product information are identified, Firetap Games reserves the right to cancel affected orders and issue appropriate refunds where required.
Shipping & Delivery
Customers are responsible for ensuring shipping information, contact information, and delivery details entered during checkout are complete, accurate, and accessible for delivery and carrier communication purposes.
International shipments are handled by third-party fulfilment providers and local delivery carriers depending on destination country and shipping method.
Firetap Games is not responsible for delays, failed deliveries, abandoned shipments, return-to-sender shipments, customs delays, additional carrier fees, destruction fees, or additional shipping costs resulting from:
- incorrect or incomplete customer-provided information
- failed delivery attempts
- customer unavailability
- failure to respond to carrier communications
- refusal of delivery
- unpaid customs or import charges
Risk of loss or damage passes to the customer upon physical receipt of the order at the shipping address provided during checkout.
Customs, Duties & Import Charges
Certain destinations may be subject to customs duties, VAT, import taxes, handling fees, or local charges depending on destination country regulations and shipping methods.
Orders shipped to the United States, United Kingdom, Canada, Australia, New Zealand, and most European destinations are generally shipped using customs-friendly shipping methods where import taxes and VAT are included within the shipping cost.
Additional country-specific shipping or import information may be displayed during checkout before payment is completed where relevant.
Orders refused, abandoned, rejected during customs clearance, or returned due to unpaid import charges, failed delivery, or customer unavailability will not qualify for refunded shipping costs.
Returns, Refunds & Replacements
Returns, refunds, damaged item claims, replacement requests, delivery investigations, and related matters are governed by the Firetap Games Refund & Returns Policy.
Customers should review the Refund & Returns Policy before placing orders.
Product Information & Availability
Firetap Games aims to ensure product descriptions, images, specifications, pricing, and availability information are reasonably accurate.
Product descriptions, specifications, and promotional materials are provided for general information purposes and do not form part of the contract between Firetap Games and the customer.
However, minor variations may occur, including variations relating to:
- colours
- packaging
- printed materials
- manufacturing tolerances
- product appearance
- component layouts
Product images are provided for illustrative purposes only.
Firetap Games products are designed and produced by a small independent studio. Printed materials including rulebooks, cards, and packaging may occasionally contain typographical errors, errata, or textual inaccuracies. These do not qualify as defects for the purposes of a replacement or refund claim. Where errata affecting gameplay are identified, Firetap Games will publish information through official channels including the Firetap Games website and BoardGameGeek.
Firetap Games reserves the right to modify, substitute, or update products or components where required by regulatory, safety, or operational requirements.
Firetap Games does not guarantee uninterrupted product availability and reserves the right to modify, discontinue, replace, or update products without prior notice.
Resale & Commercial Use
Products purchased through the Firetap Games store are intended for personal use. Bulk purchasing for commercial resale purposes is not permitted without prior written agreement from Firetap Games.
Intended Audience & Product Use
Firetap Games products are intended for hobby, tabletop, and enthusiast audiences aged 14 years and older unless otherwise stated.
Products are not designed or marketed as children’s toys.
Some products may contain small parts or components unsuitable for young children.
Digital Products
Where digital products, downloadable content, PDFs, digital rewards, or electronic materials are provided, customers receive a limited non-transferable licence for personal use only unless otherwise stated.
Digital products may not be redistributed, resold, sublicensed, commercially exploited, or publicly distributed without written permission from Firetap Games.
Unless otherwise required by law, digital products are non-refundable once access has been granted or delivery has occurred.
Fraudulent Activity & Abuse
Firetap Games reserves the right to refuse, limit, cancel, investigate, or restrict orders, accounts, support requests, replacement requests, promotional access, or related services where fraudulent activity, abuse, suspicious behaviour, policy manipulation, unauthorised resale activity, harassment, excessive claims, or payment issues are reasonably suspected.
Intellectual Property
All website content, branding, logos, artwork, graphics, product designs, written materials, rulebooks, digital materials, trademarks, and related intellectual property remain the property of Hell Tap Entertainment LTD and/or its licensors unless otherwise stated.
No content may be reproduced, redistributed, commercially exploited, or used without permission.
Limitation of Liability
To the fullest extent permitted by applicable law, Firetap Games shall not be liable for indirect, incidental, consequential, special, or economic losses arising from use of the website, products, fulfilment services, shipping services, or related services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law, including liability relating to fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.
Privacy
Use of the website and related services is also governed by the Firetap Games Privacy Policy.
Changes to These Terms
Firetap Games may update or modify these Terms & Conditions from time to time as operational, legal, technical, or commercial requirements change.
Continued use of the website following updates constitutes acceptance of the revised Terms.
Force Majeure
Firetap Games shall not be liable for delays, failures, or disruptions to order fulfilment, shipping, or related services caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, trade disruptions, carrier failures, or other force majeure events. In such circumstances, Firetap Games will endeavour to communicate updates and resolve affected orders as soon as reasonably practicable.
Governing Law
These Terms & Conditions and any disputes relating to the website, products, or services shall be governed by the laws of England and Wales.
Subject to applicable consumer rights and legal protections, disputes shall be subject to the jurisdiction of the courts of England and Wales.
Consumer Rights
Nothing in these Terms & Conditions affects statutory rights or legal protections available under applicable law.