Who We Are
Firetap Games is operated by Hell Tap Entertainment LTD t/a FIRETAP GAMES®.
Website: https://store.firetapgames.com
Contact us via our support page.
Information We Collect
When customers use our website, place orders, create accounts, subscribe to updates, or contact us, we may collect information including:
- name
- billing and shipping address
- email address
- telephone number
- order history
- account information
- IP address
- browser and device information
- website usage data
- customer support communications
Information submitted through forms, checkout pages, account systems, or support requests may be retained for operational, legal, security, and customer service purposes.
How We Use Information
Firetap Games may use collected information to:
- process and fulfil orders
- provide customer support
- communicate order updates and shipping information
- manage accounts and website functionality
- prevent fraud, abuse, spam, or unauthorised activity
- improve website performance and customer experience
- comply with legal, accounting, tax, and regulatory obligations
Payments
Payments are processed through third-party payment providers and payment gateways.
Firetap Games does not store full payment card details on its servers.
Payment providers may independently process payment-related information in accordance with their own privacy policies and legal obligations.
Shipping & Fulfilment
To fulfil and deliver customer orders, relevant order and shipping information may be shared with:
- fulfilment providers
- shipping carriers
- customs authorities
- logistics partners
This may include international fulfilment providers and shipping systems located outside the customer’s country, including fulfilment operations in China.
Where customers return products, relevant order and address information may be shared with returns handling partners where necessary to process the return.
Legal Basis for Processing
Firetap Games processes personal information where necessary to:
- fulfil customer orders and provide requested services
- communicate regarding purchases, shipping, support, or account-related matters
- maintain website functionality, security, fraud prevention, and operational reliability
- comply with legal or regulatory obligations
- send marketing communications where customers have subscribed or consented to receive them
Where consent is relied upon for marketing communications, customers may withdraw consent or unsubscribe at any time using the unsubscribe link included in marketing emails.
Marketing Emails
Customers may subscribe to marketing emails, newsletters, crowdfunding announcements, product updates, and other Firetap Games news through voluntary signup forms on the website.
Marketing emails may be managed through third-party email providers such as Brevo.
Recipients can unsubscribe from marketing communications at any time using the unsubscribe link included within marketing emails.
Cookies
This website may use cookies and similar technologies to:
- maintain shopping cart and checkout functionality
- manage account login sessions
- remember user preferences
- improve website performance and reliability
- assist with security, spam prevention, and fraud detection
- analyse website usage and traffic patterns
Users may disable cookies through their browser settings, although some website functionality may no longer operate correctly.
Security & Spam Protection
Firetap Games uses security, anti-spam, fraud-prevention, and website protection systems to help maintain the security and reliability of the store and related services.
These systems may process technical information such as IP addresses, browser information, device identifiers, security events, and activity logs.
Third-party infrastructure and security providers may process this information where necessary for website protection, content delivery, fraud prevention, spam detection, or service reliability.
While Firetap Games uses reasonable security measures, no online service or data transmission method can be guaranteed completely secure.
Third-Party Services
Firetap Games may use third-party services, plugins, providers, or infrastructure relating to:
- ecommerce functionality
- payment processing
- shipping and fulfilment
- website hosting
- analytics
- security and spam prevention
- email communications
- content delivery and infrastructure services
These third-party providers may process relevant information where necessary to provide their services.
Firetap Games does not sell customer personal information to third parties.
Data Retention
Firetap Games may retain customer and operational data for as long as reasonably necessary to:
- fulfil orders
- provide support services
- maintain business records
- comply with legal obligations
- resolve disputes
- prevent fraud and abuse
- enforce store policies and agreements
Some information may be retained even after account deletion where legally required or operationally necessary. Typical retention periods may include:
- order, payment, accounting, and tax records retained for up to 7 years where required for legal, accounting, or regulatory purposes
- marketing subscription information retained until unsubscribed or consent is withdrawn
- customer support communications retained for operational, fraud prevention, dispute resolution, or service purposes where reasonably necessary
Your Rights
Where applicable under law, customers may have rights relating to their personal information, including rights to:
- request access to stored personal data
- request correction of inaccurate information
- request deletion of personal information where legally applicable
- object to certain forms of data processing
Certain information may need to be retained for legal, tax, accounting, fraud prevention, security, or operational purposes.
Customers may request access, correction, or deletion of personal information held by Firetap Games where applicable under relevant data protection laws.
Privacy-related requests may be submitted through the website support page.
International Data Transfers
Due to the international nature of ecommerce, fulfilment, shipping, infrastructure, and payment processing, customer information may be processed or transferred internationally.
By using this website and placing orders, customers acknowledge that relevant information may be processed in countries outside their own jurisdiction where necessary for store operation, fulfilment, shipping, infrastructure, or related services.
Children’s Privacy
This website and its services are not intended for children under 13 years of age.
Firetap Games does not knowingly collect personal information from children.
Complaints
If you have concerns regarding how your personal information is handled, please contact Firetap Games through the website support page.
You may also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner’s Office (ICO) where applicable.
Policy Updates
Firetap Games may update or modify this Privacy Policy from time to time as operational, legal, or technical requirements change.
Continued use of the website following policy updates constitutes acceptance of the revised policy.
Consumer Rights
Nothing in this Privacy Policy affects statutory rights or legal protections available under applicable law.